Job Description – Operations Manager

Summary
The Operations Manager will partner with the Executive Director to implement the organization’s strategy ranging from operations, managing personnel, overseeing programming, and executing the marketing plan.

Duties & Responsibilities

1. Recruit, hire, oversee, manage, coach, galvanize and work closely with a small team of coop/intern and admin in support of the organization’s goals.
2. Create all communications, social media content, collateral, event materials and annual report.
3. Lead and oversee the process of review and revision of donor advised fund (DAF) agreements, pledge reminders, and the ongoing process of gift acknowledgements.
4. Report programs progress and initiatives to senior leadership regularly.
5. Manage Scholarship portfolio w/education institutions and benefactors and provide reports.
6. Manage and oversee all prospect updates in CRM.
7. Review, cross-check and report on outcomes from Gala and cultivation activities.
8. Enhance brand and grantees on the website; e.g. Choose A Cause.
9. Work with external resource to development event concepts, materials and collateral.
10. Work with Event Planner to coordinate logistics and full implementation of annual Galas.

Qualifications and Experience

• Bachelor’s degree in a relevant field.
• Minimum of 2-3 years of experience in a nonprofit development role.
• Strong project management skills and the ability to prioritize and manage multiple projects.
• Experience using various communication platforms including MailChimp, Facebook, Instagram.
• Experience utilizing the CRM Neon or experience with other nonprofit CRM systems.
• Excellent written and interpersonal communication skills.
• A high degree of resourcefulness and initiative.
• A deep commitment to the mission and values of the American Friends of Jamaica. Reports to the Executive Director